Return policy
Returns Policy
Money Back Guarantee
Hiron Store offers a 30 day money back guarantee. If all or part of your order is to be returned to us, please ensure each item is unused and complete with all tags attached where tags were included.
Returns
All items are inspected upon return by our Returns team. Returned item must be unworn and not modified or altered. Removing the attached tag or wearing the item is your acceptance of the item. Items that have been engraved, inscribed or otherwise altered cannot be returned under our policy. Please note that any items resized by Hiron Store upon request are a custom order and are therefore non-returnable.
If any items are found to have been worn or damaged without prior notice, the refund request will be cancelled and the item returned to the customer.
An exchange, replacement or repair can take up to 15 business days from the day we receive your item. We will be in contact within this time to let you know when your item has been dispatched.
In the unlikely event that there is a defect with your jewellery when you receive it, you may return it to us within 30 days of receipt of the goods.
We do accept returns on earrings, however, for hygiene purposes, they must be unworn, unaltered and all item tags attached for the return to be accepted.
Refunds
If for whatever reason you are unhappy with your purchase and would like a full refund under our money back guarantee, you must notify us within 30 days of receipt of the goods. All returns must be actioned within 5 days of receiving the returns form.
To initiate a return, you must contact our Customer Service team by either telephone, live chat, email or a contact form, and provide the following information:
Full name or email address on the order
Order number
The reason you would like to return the item
If you initiate a return by email or a contact form, our Customer Service team will get back to you within 2 business days.
There will be no restocking fee. Any free promotional items must also be returned unworn if the accompanying item is to be returned for a refund. A refund cannot be granted on an item that has been agreed for an exchange under special circumstances (e.g. without tags). In this case, another exchange may be available.
